Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at justhabibiperfumes@gmail.com. Please note that returns will need to be sent to the following address: [Al Ameer Tower, A wing, 18th floor-1804, umerkhadi jailroad, south, mumbai- 400009] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at justhabibiperfumes@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justhabibiperfumes@gmail.com.

Refund & Exchange Policy

At Just Habibi, each product is crafted with care and love. Due to the nature of our products, we do not accept any refunds or exchanges unless:

  • You’ve received the wrong product, or

  • The item is damaged upon delivery.

To be eligible for a refund or exchange in these cases, you must:

  1. Record an unboxing video from the moment the package is opened.

  2. Email us within 3-5 days of receiving your order at:
    📧 justhabibiperfumes@gmail.com
    Please include your order details and the unboxing video in your email.

  3. "Once an order has been dispatched, it cannot be cancelled. Cancellations are only accepted within 1 hour of placing the order, provided the order has not yet been fulfilled."

We’ll review your request and get back to you as quickly as possible.

Thank you for your understanding and support 💛